Widerrufsrecht
Due to the perishable nature of coffee, we do not accept returns or exchanges once an order has been shipped. We take immense pride in the quality of our beans, and safety regulations prevent us from restocking food products.
However, your satisfaction is our top priority. If there is an issue with your order, we are here to make it right.
Contact Us
You can always reach out to us with any questions or concerns at info@sweet-bean-coffee.com.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, missing, or if you received the wrong coffee, contact us immediately at info@sweet-bean-coffee.com with your order details and a photo of the issue so we can evaluate it and resolve it promptly (via replacement or refund).
Non-Returnable & Non-Refundable Items
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Coffee Products: Due to food safety standards, all coffee purchases (whole bean, ground, etc.) are final sale and non-returnable.
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Gift Cards & Sale Items: Unfortunately, we cannot accept returns or issue refunds for gift cards or final-sale items.
European Union Right of Cancellation
If merchandise is being shipped into the European Union, you have the right to cancel your order prior to dispatch. However, once a perishable good (such as roasted coffee) has been unsealed or dispatched, the standard right of return does not apply due to health protection and hygiene reasons. If your order has not shipped yet, please contact us immediately at info@sweet-bean-coffee.com to cancel.
Approved Refunds
If a refund is approved for a damaged, defective, or incorrect order:
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We will notify you via email.
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You will be automatically refunded on your original payment method within 10 business days.
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Please keep in mind it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@sweet-bean-coffee.com.